• Pony Express HQ

Tip: Using Opt-Out Keywords with Pony Express HQ

Updated: May 10, 2019

At Pony Express HQ, we want people to have a great experience when sending and receiving text messages with businesses and communities. Your customers and community members can stop and restart text messages at any time using specific keywords.

How to Opt-Out from SMS Text Messages via Keywords |Pony Express HQ

⏹️ How can people unsubscribe from my text messages?

People can respond directly to your text with STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.

When people receive their first message, they will receive the instructions to text 'STOP' at anytime to unsubscribe.

Keep in mind, only single words work! 'STOP' works, but 'STOP MESSAGES' does not.


Learn the top 3 ways how to collect SMS text message opt-ins

▶️ How can customers and/or members resubscribe for text messages?

People can text START, YES and UNSTOP to start receiving text messages again.

When someone unsubscribes, they are given an automatic message confirming the opt-out and are given instructions to text 'START' to resubscribe.

🤷Why is it important to allow people to opt-out?

Give your customers and members the opportunity to control how they'd like to hear from you. Furthermore, it's the law! Companies and organizations must stay compliant with carrier requirements, industry standards, and applicable law.

Learn how to opt-out from text message campaigns 🚫

🚩 How can I tell if someone has unsubscribed to my text messages?

There are a few places in the Pony Express HQ dashboard where you can see when someone has opted-out: in your contact list, on someone's individual contact details, and in the 1-on-1 conversation with a person.

Pony Express HQ Contacts Page:


Pony Express HQ Contact details:

Pony Express HQ 1:1 Private Conversation:

ℹ️ Learn How to be TCPA and CTIA Compliant when Text Message Marketing

Questions or thoughts? Let us know in the comments!

Happy texting 👋

Pony Express HQ 🐎


#tips #optout #textmarketing #TextMessage #SMSMarketing #SMSoptout #SMSMarketingTips

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Pony Express HQ is a 100% opt-in service.
Please see our Privacy Policy, Terms Of Use, Anti-Spam Policy to learn about our position on spam and the privacy of your data.

Pony Express HQ has a zero-tolerance policy for text messaging spam and reserve the right to immediately cancel the account for any user that does so. Don't be that person. 🙅‍

Standard message & data rates may apply. For help, text "HELP". To opt-out of any Pony Express HQ related group list, text "STOP" or contact Support, contact@ponyexpresshq.com​.


Pony Express HQ neither provides lists of phone numbers nor do we give access to our clients’ contact lists.