Stay connected

with your customers

Connect with your customers on

their favorite channel text messaging

We know that many businesses are facing unexpected challenges right now including keeping in touch with customers, so we wanted to share a few things you can do to get ahead of these challenges and stay connected.


Ready-made post templates to keep customers updated

Shop Online

Keep your customers up to date with what's happening. 

Encourage customers to shop online. Include links to your website or to specific items you are selling.  

Curbside Pickup

Let customers know how they can contact you to place orders.

Provide your business contact information and include details on when you are accepting orders, store hours.  

Offer gift cards

Kindly ask customers to buy gift cards from your business.

If your business offers gift cards, encourage people to know and how to find and purchase them.

Express gratitude

Express gratitude for your community.


Keep it simple and show that you are united with your community.

Setup Auto-Responses

We work with many businesses like you. Consider setting up auto-responses to frequently asked questions such as business hours and how to place orders.

Here are some great use cases:

  • Hi, thanks for your message. Our retail store is closed but we are still taking orders online! Send us a message or check out our website.

  • Hi! We’re ready to take your order! Call us or message us here.

  • Thank you for your message. We’ve made a move to online appointments while our office is closed. Please email us or leave a message to make a virtual appointment.

  • If you have questions on an existing order feel free to send us a message here.

Order notifications ⚡️

Hi there!

We’re ready to take your order! Call us or message us here. 👋

Curbside details ⌛️

San Francisco and San Jose locations are open this Sunday! 🍳

Curbside pick up 10am-5pm

Go our website link

  • Pony Express HQ Facebook Page
  • Pony Express HQ Twitter Page
  • Pony Express HQ LinkedIn Page
  • Pony Express HQ Instagram Page
  • Pony Express HQ Pinterest Page
  • Pony Express HQ Blog Page
  • Pony Express HQ RSS Feed

Pony Express HQ is a 100% opt-in service.
Please see our Privacy Policy, Terms Of Use, Anti-Spam Policy to learn about our position on spam and the privacy of your data.

Pony Express HQ has a zero-tolerance policy for text messaging spam and reserve the right to immediately cancel the account for any user that does so. Don't be that person. 🙅‍

Standard message & data rates may apply. For help, text "HELP". To opt-out of any Pony Express HQ related group list, text "STOP" or contact Support,​.

Pony Express HQ neither provides lists of phone numbers nor do we give access to our clients’ contact lists.

Shop online

Shop online delivery