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Update: Clean Up Your Subscriber List - Unsubscribe Failed Numbers

Just launched: a handy new feature to clean up your subscriber list. Pony Express HQ now lets you audit your mobile subscriber list and remove the phone numbers that failed. To find out why messages might fail and how you can take advantage of this new feature, keep reading!

How come my message failed to deliver to a subscriber?

There could be multiple reasons, such as:

  • The phone number is a land line and not a mobile phone

  • The phone number has been blacklisted by the phone carrier

  • The phone number is discontinued and no longer in use

How do I remove phone numbers that failed?

Pony Express enables single-click removal of all failed numbers.

1. From your Pony Express dashboard, click on "Send Group Message".

2. If you've sent group messages in the past, you'll see a history of your past messages. Click on "See Campaign Details" for the message that you'd like to check.

3. You'll see a report. Click "Un-subscribe all failed numbers" to remove the failed numbers.

If I un-subscribe a failed number, is it removed from all of my groups?

Yes, unsubscribing a failed number will remove the number from all groups. No need to remove failed numbers from every individual group.

Why should I remove failed numbers?

Keep your subscriber list clean and up to date with only valid numbers.

Got questions or feedback? Leave them for us in the comments!

Happy Texting ✨

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Pony Express HQ is a 100% opt-in service.
Please see our Privacy Policy, Terms Of Use, Anti-Spam Policy to learn about our position on spam and the privacy of your data.

Pony Express HQ has a zero-tolerance policy for text messaging spam and reserve the right to immediately cancel the account for any user that does so. Don't be that person. 🙅‍

Standard message & data rates may apply. For help, text "HELP". To opt-out of any Pony Express HQ related group list, text "STOP" or contact Support, contact@ponyexpresshq.com​.

Pony Express HQ neither provides lists of phone numbers nor do we give access to our clients’ contact lists.