Terms for using Pony Express HQ
Group SMS Texting Platform No Reply All
Terms for using Pony Express HQ
Pony Express HQ is owned and operated by Pony Express HQ, INC
Your use of this Site may be further governed by any agreement entered into between Pony Express and the Customer (“Customer”) named therein (“Customer Agreement”) governing Customer’s accounts with Pony Express. In the event of any inconsistency between the terms of the Customer Agreement and these Terms, the terms of the Customer Agreement shall control. You also represent and warrant to Pony Express that you are authorized to bind Customer to these Terms.
When we refer to “Pony Express,” “we,” “us” or “our,” we mean Pony Express HQ, INC. or the specific division, subsidiary, or affiliate that operates the Site, provides its content or processes information received through it, each as appropriate and applicable.
When we refer to “you” or “your,” we mean the person accessing the Site. If the person accessing the Site acts on behalf of, or for the purposes of, another person, including a business or other organization, “you” or “your” also means that other person, including a business organization.
This Site and any of the services provided by Pony Express in connection with this Site (the “Services”) are being provided to you expressly subject to these Terms, which govern your use of the site. “Services” under these Terms include business services offered to you directly by Pony Express.
Use of the Site
As a user of the Site, you have a non-exclusive, non-transferable, limited, revocable license to use the Site solely for your internal business use. You may not use the Site for any other purpose whatsoever. Without limiting the previous sentence, you may not reproduce, modify, distribute, transmit, display, perform, reproduce, transfer, sell or publish any of the contents of the Site without the prior written consent of Pony Express, which may be withheld, conditioned or delayed in its sole discretion, except that you may print out a copy of the content solely for your internal business use. In doing so, you will not remove or alter, or cause to be removed or altered, any copyright, trademark, trade name or service mark or any other proprietary notice or legend appearing on any of the content. You are prohibited from including links from other websites to the Site without the prior written consent of Pony Express, which may be withheld, conditioned, or delayed in its sole and absolute discretion.
Copyrights/Trademarks/Restrictions on Use
In order to access certain restricted portions of this Site, you may be required to register on this Site by completing a Registration Form or Enrollment Form (collectively, the “Registration Form”). Pony Express may accept or reject any Registration Form in its sole discretion. You represent and warrant that the information provided when registering is accurate, complete, and current as of the date submitted and that you will update such information from time to time as necessary. These Terms shall be incorporated into and form an integral part of each Registration Form. As part of the registration process, you will select a user name based on your e-mail (“User Name”), and a password (“Password”) to access the User Name. Your User Name and Password are your credentials (“Credentials”) to access the restricted portions of this Site. You may not have a User Name that is vulgar, attempts to impersonate another person, or violates the rights of others. Pony Express may also reject any User Name that Pony Express determines in its discretion is unacceptable for use on this Site. You are solely responsible for all use of this Site under your User Name and Password and for maintaining the confidentiality of your User Names and Passwords and will (i) promptly notify Pony Express of any actual or suspected unauthorized use of this Site, and (ii) ensure that you exit from your account at the end of each session. If you disclose or otherwise allow discovery of your User Name and/or Passwords to or by any person(s) or entity, you assume all risks and losses associated with such disclosure. Please note that Pony Express will store a Password retrieval question and answer, which allows you the ability to retrieve your Password. If you do not answer the retrieval question correctly within the stated number of attempts, your User Name will be permanently deactivated, and you will need to re-register on the Site with a new User Name and Password.
You agree to defend, indemnify, save and hold harmless Pony Express and its subsidiaries, affiliated companies, joint partners and licensees and their respective directors, members, shareholders, officers, employees and agents from and against all liabilities, claims, damages and expenses, including reasonable attorneys’ fees as incurred, arising out of your use of this Site and our Services, including any violation or alleged violation of these Terms, and any losses or claims arising out of your use of any products or services you may have obtained on any of our Sites.
"Moreover, you agree to defend, and hold harmless Pony Express and its subsidiaries, affiliate companies, joint partners and licensees and their respective directors, members, shareholders, officers, employees, and agents from and against all liabilities, claims, damages, and expenses, including reasonable attorneys fees, arising out of any third party, or class action, TCPA claim resulting from your use of the Site or the Services."
"You agree that under no circumstances will you use the Site or the Service to transmit any text message or telephone call to a consumer without the consumer's prior express written consent. Moreover, you agree that you will comply with the TCPA in all material respects when using the Site or the Service."
From time to time, you agree and acknowledge that certain carriers may, in their sole discretion, block the delivery of SMS messages. This practice may be also be known as “SMS filtering” and is generally conducted at the discretion of the carrier to comply with certain governmental regulations or the carrier’s internal policies. Pony Express has no control over a carrier’s message deliverability. Similarly, Pony Express usually (i) does not know, nor (ii) cannot predict that filtering is, has, or will be taking place. As such, you agree that you will hold Pony Express harmless for any disturbances, losses, frustrations, or other problems related to certain SMS messages being undelivered by a carrier. Pony Express is not liable for delayed or undelivered messages.
Pony Express values your interest in its products or services and appreciates your visit to its Sites. Certain portions of this Site are intended to be used only by individuals authorized by Customer in compliance with its Customer Agreement with Pony Express. Such individuals must use the username and password assigned to them and not those of any other person. If you are not authorized by Customer for this purpose, or if you are using someone else’s login information, you are deemed an unauthorized user, and you should not use this Site. If nonetheless, you continue, then by using this Site you undertake and agree that: (1) you will be personally liable for any and all expenses, costs or damages incurred by Pony Express in investigating or addressing your unauthorized use of this Site (such obligations shall be in addition to whatever other rights and remedies may be available to Pony Express for unauthorized use); and (2) you will be personally bound to the terms of the Customer Agreement for the entire debts and other commitments of Customer, waiving any actual notice or knowledge of the terms of the Customer Agreement, all without any duties or obligations to you on the part of Pony Express.
This Site provides general information about Pony Express and its products and services. The use of this Site is limited to legitimate purposes. Pony Express may, from time to time, introduce new features to this Site, or modify or delete existing features, in its sole discretion. Pony Express shall notify you of any of these changes to features to the extent Pony Express is required by law to do so. By using any new or modified features when they become available, you agree to be bound by these Terms concerning such features.
You acknowledge and agree that any information, comments, documents, images, or general content you enter in or post on this Site may be viewed by any other users with access to this Site, and therefore will not be considered confidential by you. By providing any such information, comments, documents, images or general content to Pony Express, you grant to Pony Express an unrestricted, irrevocable, worldwide, royalty-free license to use, reproduce, display, publicly perform, transmit and distribute such information, comments, documents, images or general content on this Site. You further agree that Pony Express is free to use any ideas, concepts or know-how that you, or individuals acting on your behalf, provide to Pony Express. You hereby agree that any comments, feedback or recommendations of you for the improvement or modification of this Site or the merchandise or services advertised herein shall be the sole property of Pony Express.
Any access or attempted access of other areas of Pony Express’s computer systems, third-party systems, and services that Pony Express utilizes or other information contained therein for any purpose is strictly prohibited. You agree not to interfere in any way with others’ use of or access to any Site. Pony Express reserves the right to report any activity that it reasonably suspects violates any law or regulation and to disclose any information to law enforcement officials or regulators or other appropriate third parties. Pony Express has the right in its sole discretion, and without prior notice and from time to time, to modify these Terms with respect to your access to or use of any Site. Such modifications and additions shall be effective immediately upon posting the modified Terms to any Site, which posting shall be deemed notice to you. If you disagree with the changes to these Terms, you should discontinue your use of the Sites. Any access to or use of any Site after posting of modifications or additions to these Terms shall constitute and be deemed to be your agreement to such modified Terms. Therefore, you should frequently revisit this Site to determine the present terms and conditions to which you are legally bound.
Pony Express has the right to modify, suspend or discontinue, temporarily or permanently, this Site, any products or services provided by Pony Express through this Site, or your right to access or use any portion of this Site, in Pony Express’s sole discretion, at any time and without prior notice, for any reason, including without limitation: (1) attempts by you (or another party) to gain unauthorized access to any Site or assist others in attempting to do so, (2) your (or another party’s) disabling of any security features on any Site, (3) your violation of these Terms, (4) suspected or actual infringement of a third party’s intellectual property rights or (5) pursuant to requests by law enforcement or other government agencies. The obligations and liabilities you incurred prior to the termination date shall survive the termination of these Terms for all purposes. In the event of any such termination, the restrictions on your use of the material on this Site shall survive such termination, and you agree to be bound by those terms. YOU ACKNOWLEDGE AND AGREE THAT PONY EXPRESS SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY MODIFICATION, SUSPENSION OR DISCONTINUANCE OF ANY SITE OR ANY SERVICES OR INFORMATION PROVIDED ON THIS SITE OR ACCESSED BY YOU THROUGH THIS SITE.
Pony Express makes this Site available subject to the terms and conditions set forth herein and all applicable laws. By accessing, browsing or otherwise using (collectively, “use” or “using”) this Site, you acknowledge that you, the individual user of this Site, have read, understood and agreed to be legally bound by these Terms and to comply with all applicable laws and regulations, without limitation or qualification. By using this Site, you further acknowledge that you have the authority and do hereby legally bind the business entity, if any, which you serve as an agent, independent contractor, or employee thereof to the same Terms, without limitation or qualification. These Terms shall take effect immediately on your first use of the Site. If you do not agree to these Terms, you are not authorized to access, browse, or otherwise use this Site.
Intellectual Property and Restrictions on Use of Information and Content
All information and content provided on this Site, whether explicitly marked or not, are the property of Pony Express, its subsidiaries, affiliated companies or joint partners, or others, and are subject to U.S. and international copyright and unfair competition laws. The information and content provided include, but are not limited to, the text, graphics, image, video, audio, animation and software, their related files, and their arrangement on the Site.
All trademarks, service marks, logos, model and brand names, emblems and protectable trade dress elements (collectively, “Marks”), whether explicitly marked or not, used on this Site are owned by Pony Express, its subsidiaries, affiliated companies or joint partners, or used under license, and are subject to U.S. (federal and state) and international trademark and unfair competition laws.
You may not copy, reproduce, download, upload, post, broadcast, transmit, distribute, publish, republish or otherwise use any information, content or Marks provided on this Site in any form or by any means, or by any information storage or retrieval system for any commercial use without the express written permission of Pony Express. You may, however, copy, print or otherwise use the information, content or Marks provided on this Site, provided that the use is for your personal, educational or internal business use only and further provided that you: (1) maintain all copyright and other intellectual property notices together and intact with any information or content; (2) do not modify or otherwise alter any information or content; and (3) do not expressly or implicitly suggest an association with any services, product, brands or affiliates through the use of any information or content. Other use of any information, content or Marks, except as specifically permitted in these Terms or in a written instrument signed by Pony Express, is strictly prohibited.
Nothing contained in any Site shall be construed as conferring, by implication, estoppel or otherwise, any license or right to any copyright, patent, trademark or other proprietary interest of Pony Express or any third party.
You are not permitted to create a hyperlink to any page or portion of any Site or frame any page or portion of any Site without the prior written permission of Pony Express.
Any use of the information, content or Marks provided on any Site that does not comport with the above Terms shall be an unauthorized use and subject you to civil and criminal penalties as provided by the U.S. and international intellectual property laws and other applicable laws.
"If you haven’t used your Pony Express HQ account in the past 180 days, Pony Express HQ has the right to close your account. After account closure, you won't be able to re-access the dashboard, forward incoming calls, send and receive text messages anymore. Your dedicated Pony Express HQ phone number will be released as well."
All prices listed on the Sites for any product or service are subject to change at our discretion and without notice.
Your credits are yours for the life of the account as long as you maintain a positive account credit balance. If your account is not active - not an active account is defined as an account which has not sent a group message in the last six months - over three months, for every non-subscription based local phone number 200 credit per month will be debited from your account balance. For subscription-based phone numbers, in case of payment failure, for every local phone number 200 credit per month, and for every toll-free phone number, 500 credit per month will be debited from your account credit balance. If your account credit balance goes to zero credit or below zero credit, your account will be closed permanently after ten business days unless additional credit is added to your account credit balance.
Pony Express is under no obligation to offer a free trial of any products or services. However, Pony Express may, at its sole discretion, offer free trials to a User. Pony Express makes no warranties about the delivery time of such a free trial, and all free trials are subject to discontinuation by Pony Express at any time for any reason, without notice. Upon the cancellation of a subscription, any discount obtained via a coupon code will be null and void, and any future subscription will be charged pursuant to Pony Express’s normal pricing structure at that time.
Pony Express will attempt to find email addresses or a contact form link for each contact. Any contact that you submit for a crowdsourcing campaign must have a website listed.
Some of Pony Express’s products and services exist and rely on sites owned and operated by third-parties. Certain functional aspects of Pony Express’s products and services may be out of our control. Accordingly, Pony Express cannot guarantee the continued reliability or functionality of products or services hosted on third-party sites. Pony Express will make commercially reasonable efforts to assist you in accessing and troubleshooting affected products.
Pony Express transfer text and image messages through various third-party routes with different reliability levels. Pony Express process your messages correctly and provides appropriate feedback regarding the transmission. Pony Express is not responsible for the eventual and final delivery of any communication since this depends on the services (the downstream services) Pony Express uses. Hence the delivery is the responsibility of the mentioned downstream services.
You understand that some websites may require permission to scan their URL or website content. According, You agree that You have obtained the necessary permission to access and scan any URLs or website content that you submit through the Sites. Pony Express hereby disclaims, and You release Pony Express from any and all liability associated with unauthorized scanning of any website URL or website content.
Pony Express makes no representation that materials on any Site are appropriate or available for use in locations outside the United States, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access any Site from other locations do so on their own initiative and are responsible for compliance with local laws.
User Contributions to the Site
There may be opportunities for you to contribute information, data, or materials to the Site, which may include, among others, uploading information, participating in chats, using our bulletin boards, etc., which information, data, or materials we collectively call “User Content.” Pony Express is not liable or responsible for any User Content provided by its users or other third parties to the Site, including Suppliers. The contributions of third parties do not necessarily represent the view or opinions of Pony Express. Pony Express cannot preview User Content before it appears on the Site. You can be held liable for any illegal or prohibited User Content you provide to any Site, including among other things, infringing, defamatory, or offensive materials. If you discover this kind of material on any Site, please notify us at email@example.com. We will investigate your claim promptly and may then take the actions deemed appropriate.
Links and Search Results
For the avoidance of doubt, the Sites may automatically produce search results that reference or link to third-party sites throughout the World Wide Web. Pony Express has no control over those sites or the content within them. Pony Express cannot guarantee, represent or warrant that the content contained in those sites is accurate, legal and/or inoffensive. Pony Express does not endorse the content of any third-party site, nor do we warrant that they will not contain viruses or otherwise impact your computer. By using the Sites to search for or link to another site, you agree and understand that you may not make any claim against Pony Express for any damages or losses whatsoever resulting from your use of the Site to obtain search results or to link to another site. If you have a problem with a link from the Site, please notify us at , and we will investigate your claim promptly and take any actions we deem appropriate in our sole discretion.
For the avoidance of doubt, the Sites may not be used by our visitors for any commercial purposes other than to inquire about the products or services of Pony Express and use such products or services, without the express consent of Pony Express. You must obtain our prior written consent to make commercial offers of any kind on the Site, whether by advertising, solicitations, links, or any other form of communication. Without limiting the foregoing, you may not resell or link to other sites for the purpose of selling Pony Express products or services of any kind. We will investigate and take appropriate legal action against anyone who violates this provision, including, without limitation, removing the offending communication from the Site and barring such violators from use of the Site. We reserve the right to block access to or cancel any order for any user known or reasonably believed to be in violation of this provision.
Violation of these Terms
You understand and agree that in Pony Express’s sole discretion, and without prior notice, we may terminate your access to the Sites, cancel any transactions or exercise any other remedy available and remove any unauthorized User Content if we believe that the User Content you provided, or your use of the Site, has violated or is inconsistent with these Terms or violated the rights of Pony Express, another user, or the law or constitutes a breach of the Customer Agreement. You agree that monetary damages may not provide a sufficient remedy to Pony Express for violations of these Terms and you consent to injunctive or other equitable relief for such violations. Pony Express may release user information about you if required by law or subpoena, or if the release of the information is necessary or appropriate to address an unlawful or harmful activity. Pony Express is not required to provide any refund to you if you are terminated as a User because you have violated these Terms.
Pony Express is not responsible for the products, services, actions, or failures to act of any third party referenced on any Site except as may be set forth in the Customer Agreement. Without limiting the foregoing, you may report the misconduct of users and/or third-party advertisers, service and/or product providers referenced on or included in any Site to us at firstname.lastname@example.org. We may investigate the claim and take appropriate action, in our sole discretion.
Adoption of Additional Terms
These Terms expressly include any and all additional terms and conditions that are set forth in any of the Sites, including but not limited to any such terms and conditions that are specified in posted agreements and frequently asked questions listings. To the extent any of these Terms are in conflict with any terms and conditions set forth in any particular Site, the terms and conditions set forth in the Sites shall control with respect to the particular Site to which the terms and conditions are posted.
YOU USE THE SITES AND THE PRODUCTS AND SERVICES OFFERED ON THE SITES AT YOUR OWN RISK. ALL INFORMATION AND CONTENT AND ALL PRODUCTS AND SERVICES OFFERED OR ACCESSED THROUGH THE SITES, INCLUDING CONTENT PROVIDED BY THIRD-PARTY PROVIDERS, ADVERTISERS AND SPONSORS ON ANY SITE, IS PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OR REPRESENTATION OF ANY KIND, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURCHASE, TITLE OR NON-INFRINGEMENT. ALL INFORMATION, CONTENT, PRODUCTS, AND SERVICES OFFERED OR ACCESSED THROUGH ANY HYPERLINKED SITE IS PROVIDED “AS IS” WITHOUT ANY EXPRESS OR IMPLIED WARRANTY OR REPRESENTATION OF ANY KIND, AND IS USED AT YOUR OWN RISK.
IN NO EVENT WILL PONY EXPRESS, ITS SUBSIDIARIES, AFFILIATED COMPANIES, AGENTS, OR SUPPLIERS BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, SPECIAL OR OTHER CONSEQUENTIAL DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THIS SITE OR ANY OF THE PRODUCTS OR SERVICES OFFERED OR ACCESSED THROUGH THIS SITE, OR ANY OTHER HYPERLINKED SITE, INCLUDING, WITHOUT LIMITATION, ANY LOST REVENUES, LOST PROFITS, LOSS OF PROSPECTIVE ECONOMIC ADVANTAGE, BUSINESS INTERRUPTION, LOSS OF PROGRAMS OR OTHER DATA ON YOUR SYSTEM OR OTHERWISE ARISING OUT OF THE USE OR MISUSE OF OR INABILITY TO USE ANY SITE OR THE INFORMATION, CONTENT, DOCUMENTS OR SOFTWARE THEREOF, EVEN IF PONY EXPRESS, ITS SUBSIDIARIES, AFFILIATED COMPANIES, AGENTS, OR SUPPLIERS ARE ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR FOR ANY CLAIM BY A THIRD PARTY. YOUR SOLE AND EXCLUSIVE REMEDY AGAINST PONY EXPRESS, ITS SUBSIDIARIES, AFFILIATED COMPANIES, AGENTS, AND SUPPLIERS IS TO DISCONTINUE USE OF THIS SITE AND ANY HYPERLINKED SITES AND TO DISCONTINUE THE USE OF PRODUCTS AND SERVICES OFFERED OR ACCESSED ON THIS SITE AND ANY HYPERLINKED SITES.
Without limiting the above disclaimers, Pony Express and its subsidiaries, affiliated companies, agents, and joint partners: (1) make no warranties or representations whatsoever concerning this Site or any other Internet site, the access to, or the availability or use of, this Site or any other Internet Site, the information and content from whatever source posted on or referred to in this Site or any other Internet site or the accuracy, completeness or timeliness of such information or content; (2) do not warrant or represent that your access to, or use of, this Site or any other Internet site will be uninterrupted or free of errors or omissions, that defects will be corrected, or that this Site or any other Internet site is, or the information or content from whatever source available for use or downloading are, free of computer viruses, worms, Trojan horses or other harmful components; (3) do not represent or warrant that any services or products listed on, or accessed through, this Site will be available for purchase or not withdrawn at any time and makes no representation or warranty of any kind whatsoever concerning such products or services; and (4) do not represent or warrant the accuracy, functionality or specifications or any other aspect of items from whatever source posted or accessed through this Site. Please note that some jurisdictions may not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.
This Site may use hyperlinks as a convenience to you so that certain reference material, Pony Express-related subjects, and other pertinent material is easily accessible. Linked and referenced sites may not be operated, controlled, or maintained by Pony Express. Hyperlinks and references to other sites, including any Pony Express-affiliated entity, do not constitute sponsorship, endorsement, or approval by Pony Express of the information, content, policies, or practices of such linked or referenced sites. Pony Express, its subsidiaries, affiliated companies, and joint partners, do not accept any responsibilities for any information or content, availability, policies, practices, or any use of such sites. You access, browse, and use such sites at your own risk.
Pony Express has no obligation to update any information or content on any Site. Accordingly, Pony Express, its subsidiaries, affiliated companies, and joint partners assume no responsibility regarding the accuracy of the information or content provided on the Site. Any use of the information or content provided on this Site is done so at your own risk.
No Recommendations or Advice Provided
Although information and User Content may be available through the Sites, you should not construe such information and content as expressing the opinions of or endorsement by Pony Express. You alone bear the responsibility of evaluating any information or content available on the Sites. In exchange for using such information or content, you hereby agree to release Pony Express from any claim and not to hold Pony Express liable for any possible claim for damages arising from any decision you may make based on information or content available on the Site.
You warrant to Pony Express that you will not attempt to gain unauthorized access to any services offered by Pony Express or computer systems or networks connected to any Pony Express server through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available by Pony Express. When using the Site, you agree not to pretend to be someone else or spoof their identity.
Pony Express controls its Site (excluding linked sites) from its offices in San Mateo, California. It makes no representation that any content contained in this Site is appropriate or available for use in other locations. Accessing this Site in locations where the use of such content is illegal is prohibited. By accessing this Site, you agree that the statutes and laws of the State of California, notwithstanding any principles of conflicts of law, will apply to all matters relating to the use of this Site and that if you use this Site from any other location, you are responsible for compliance with applicable local laws. Any claim relating to this Site shall be litigated in the state and federal courts having jurisdiction in the State of California, and you hereby consent to the jurisdiction and venue of those courts. If any part of these Terms is deemed unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. Regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of this Site or these Terms must be filed within one (1) year after such claim or cause of action arose or be forever barred. The section titles herein are for convenience only and have no legal or contractual effect.
By using this Site, you further agree that you will not use this Site or any materials available thereon for any unlawful activity or use it in any way that would violate any of these Terms.
When applicable, you further agree, as a condition of using this Site, to ensure that all of your agents, employees, and independent contractors adhere to these Terms.