Update: Don't Run Out of Credits! Auto-Load Now Available
Updated: May 9, 2019
Dear Pony Express Riders,
We want people to have a great experience when sending and receiving text messages with businesses and communities.
We're happy to introduce a new feature, suggested to us by you! Save time by auto-refilling your text message credits - no need to keep entering your payment information. Don't worry about running low or running out of SMS text message credits. With auto-load, you'll never miss an incoming text message because you'll ensure your account always has credits. ¢¢¢
How does it work?
1. From the left-hand menu, go to your "Account Settings"
2. For first-time users, purchase a prepaid credit package
3. In the "Auto-Reload" section, tell us when you want to refill your credits, such as "when my account falls below 50 credits."
4. Tell us how many credits you want to add to the account, such as "5,000 credits"
5. Click "Setup Auto-Reload" to save your settings
Can I change and/or cancel my Auto-Reload settings?
Yes! Simply go to Pony Express HQ Account Settings and update or cancel your Auto-Reload settings at any time in the "Credit Auto-Reload" section.
Why should I set this up?
If your Pony Express HQ account is out of credits, you won't be able to receive incoming messages and you won't be able to send outgoing messages either. Text message credits keep your Pony Express HQ account running.
Are there any other ways we can help you and your team run smoothly? Share feedback with us in the comments!
Happy Texting ✨