• Pony Express HQ

Pony Express HQ just launched smart encoding! 🎉

Updated: Sep 20

Dear Pony Express HQ Riders 🐎

SMS marketing is the most affordable way to promote your product or advertise your company. At Pony Express HQ, we try to increase our system’s quality in line with our customers’ economic budget.

💡 Discover more: What is text marketing?

Today, we are glad to introduce our newest feature: Smart Encoding

We always consider our customers’ budgets. Using a certain number of characters in a text message corresponds to a "credit". Considering that our customers send thousands of SMS a day through Pony Express HQ, careful use of "credits" gains importance. In this regard, our technical team has implemented "Smart Encoding" that enables customers to send the same amount of messages, using fewer credits.

💡 Discover more: SMS marketing 101 - tips and best practices

How does smart encoding work in the SMS marketing dashboard?

With Smart Encoding, Pony Express HQ’s newest feature automatically replaces UCS-2 characters from your prepared text with the fallback GSM-7 characters.

This is because when a message contains even a single Unicode character, it gets segmented at 70 characters instead of the normal 160 characters. Often these characters – a long dash ( — ), a smart quote ( 〞) or Unicode whitespace – slip in and are hard to identify as the cause of your message being split up.

Before Texting Smart Encoding - SMS marketing dashboard
Before Texting Smart Encoding - SMS marketing dashboard
Texting after smart encoding - SMS marketing dashboard
Texting after smart encoding - SMS marketing dashboard

This helps you as the customer spends less "credits". 🎉 Doing this manually is very difficult and technical information need for a client. But no worries! That’s why the Pony Express HQ team implemented the Smart Encoding feature to help automate this process for our valued clients.

We’re so happy to offer you this new tool to help you save money. We can’t wait to hear your feedback about Smart Encoding.

Happy Texting!

Pony Express HQ

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