Dealerships & repair shops
Text messaging for dealerships and repair shops
Service reminders, "your car is ready", and trade-in offers, sent from a number the customer can text back, which is how most people would rather deal with a service department anyway.
- From
- (415) 555-0134 · your number
- To
- 1,850 customers · “Service due”
Your car is due for its 30,000 mile service. Reply BOOK and we will find you a slot this week. Reply STOP to opt out.
What you would actually send
Your 30,000 mile service is due. Reply BOOK and we will find you a slot this week.
Your car is ready for collection. We are open until 6 today and 4 on Saturday.
Used stock is short and your model is in demand. Want a no-obligation trade-in number?
Examples of what dealerships & repair shops send. One credit per 160-character segment; STOP and HELP are handled automatically on every message.
Service departments have a structural advantage most businesses would envy: you know roughly when every customer will need you again. Mileage and time do the forecasting for you. The failure is almost never knowing who to contact. It is the contacting.
Phone calls to service customers reach voicemail. Emails from dealerships have a deserved reputation and get filtered accordingly. Text is read.
The three messages worth sending
Service due. Grouped by last service date or mileage band, with a one-word reply to start booking. This is the message that fills the bays.
Ready for collection. Small, unglamorous, and the one customers most appreciate, because the alternative is them calling you to ask.
Trade-in enquiry. When used stock is short and a customer is driving something you can sell, a no-obligation valuation offer converts far better by text than by email.
Replies, not a one-way channel
A customer who replies “can you do Thursday afternoon” reaches a shared inbox that the service desk can work from. Nobody has to check a separate portal.
What not to do
Do not text the whole database every time there is a sales event. Dealership lists get burned out faster than almost any other category, and once people opt out they do not come back. Segment by what the customer actually owns and when they last visited.
Compliance is not optional here
Vehicle finance and warranty messaging attracts scrutiny, and consent records matter. Opt-ins are recorded automatically, STOP is handled for you, and the carrier registration rules apply before your first send.
No monthly fee. Credits stay while your account is active*, so a slow month is genuinely a slow month.
Send your first dispatch to dealerships & repair shops tonight
100 credits when you sign up. No card, no contract, no monthly plan.